Introduction to the R.Evolution Health UK Website Terms and Conditions

 

In making use of the web site you agree to abide by any and all of the following terms and conditions governing use of the web site ("Acceptable Use Policy").

 

This web site sets out the principles and gives examples of [Primal Health Coaching/ Primal Living]. In doing so it is not intended to provide advice to individuals given the specific nature of any advice given to individuals based upon their individual circumstances.

 

Nothing on this web site is intended to nor shall be construed as providing medical, psychiatric, psychological or other professional advice. Whilst the case studies, commentaries and articles set out what we consider to be healthy ways of living they are by their nature generic. You should not take any action or step set out in this web site without the appropriate individual consultation and without checking with your doctor or other similar health professional. In particular, you should not make any changes to prescription medication including ceasing, reducing or starting such medication.

 

Acceptable Use Policy

 

You agree to abide by all applicable laws, regulations and codes of conduct in relation to the use of this web site.

 

All material on the web site and any material sent to you by e-mail or any other form ("the content") belongs to R.Evolution Health UK. You may retrieve and display content from the web site on a computer screen, print individual pages on paper, photocopy and store such pages in electronic form on disk (but not on any server or other storage device connected to the network) for your personal, non-commercial use. We have made reasonable endeavours to ensure that the site is accessible from a wide variety of devices however we cannot guarantee this and we may suspend access to the site at any time.

 

We own the copyright and all other intellectual property rights associated with the content, save where otherwise stated.

 

Except as specifically stated in these terms, you may not do any of the following without prior written permission from R.Evolution Health UK:

 

a.            Reproduce, modify or in any way domestically or commercially exploit any of the content;

b.            Redistribute any of the content (including by using it as part of any library, archive or similar service);

c.            Remove the copyright or trademark notice(s) from any copies of content made in accordance with these      terms;

d.            Create a database in electronic or structured manual form by systematically downloading and storing all and any of the content. Should you wish to redistribute any content then please email primalneil@gmail.com

 

 

You agree not to:

 

 

a.             Damage, interfere with or disrupt access to the web site or do anything which may interrupt or impair their functionality;

b.            Save as authorised in these terms, make any commercial or business use of the web site or resell or commercially benefit from any part or aspect of the web site;

c.             Obtain or attempt to obtain unauthorised access, through whatever means, to the web site, other services or computer systems or areas of our or any of our partners' networks which are identified as restricted;

d.            Set up links to the web site, except to the home page without our express written permission

 

We retain the absolute right to prevent you accessing the web site, without prejudice to any of our accrued rights, where we in our sole discretion consider that you are contravening our Acceptable Use Policy or any other aspect of these terms.

 

Third-Party Links

 

While we may review and provide links to third-party content we have no control over third-party content and information which can be accessed using the web site and we do not examine the content or information being accessed and that we are excluded from all liability of any kind arising from such content or information.

 

Amendment, Review and Removal

 

We reserve the right to amend, edit or remove any information/material we deem to be in breach of any of these terms without notice, and without prejudice to any other accrued rights, and/or to make available such information/material when required to do so by law or when requested to do so by regulatory bodies or law enforcement organisations.

 

 

Access to Service

 

We take all such steps as are reasonably necessary to provide a fast and reliable service, but exclusive to the fullest extent permitted by law any liability for the security of the services on the web site or for any disruption of the web site however caused, loss of or corruption of any material in transit, or loss of or corruption of material when downloaded onto any computer systems.

 

We provide the web site on an "as is" basis and make no representations or warranties of any kind as to the web site or the content. We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the content published on the web site.

 

Any liability, however it occurs, for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law. You are advised to seek your own independent advice prior to taking any steps based on the information contained on this web site.

 

Indemnity

 

You agree to indemnify and hold us and any of our officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses of any character incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of, or conduct on, the web site and/or a breach of the Acceptable Use Policy and/or any of these terms.

 

Software and Security

 

We are not responsible for any technical or other issues that may arise if you download software from external third party web site (e.g. Acrobat Reader) or upgrade your browser software to enhance your usage of the web site.

 

Changes Terms and Conditions

 

We reserve the right to make changes to any part of the web site. Due to our policy of updating and improving the web site, it may, therefore, be necessary to change these terms. If you use the web site after we have published or notified you of the changes, you will be agreeing to be bound by those changes. If you do not agree to be bound by them, you should not use the web site.

 

Advertising and Sponsorship

 

The web site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the web site complies with applicable laws, codes and regulations. We exclude to the fullest extent permitted by law any responsibility for any error or inaccuracy appearing in any advertising or sponsorship material.

 

Termination

 

We may terminate the provision of the web site or restrict your access to them without any prior notice to you where (by way of example and without limitation): (1) there is a regulatory or statutory change limiting our ability to provide the web site; (2) any event beyond our reasonable control prevents us from continuing to provide the web site (for example, without limitation, technical difficulties, capacity problems and communications failures); or (3) we consider in our sole discretion that you are abusing the services provided by the web site or are otherwise acting in breach of these terms; or (4) there are technological changes or developments that require we change the functionality of the web site in whole or in part.

 

 

General

 

These terms shall be governed by and interpreted in accordance with English law and you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these terms. If any part of these terms and conditions is found to be invalid by any court having competent jurisdiction the validity of the remaining terms will be unaffected. If either party does not exercise any right or remedy under these terms, this will not be taken to mean that they have been waived.

 

 

Contact

 

If you have any queries concerning any part of these terms and the privacy and e-mail policies contained then please email primalneil@gmail.com.

 

 

 

Data Protection

 

We will only use any personal data collected during your use of this web site in accordance with current UK data protection legislation and this is set out in our Data Protection Policy set out below.

 

Data Protection Policy for R.Evolution Health UK

 

 

Data Protection registration number ZA34937.

 

We are responsible under data protection laws for how we process your personal information/personal data and we’ve wet this out in this Policy. Your personal information means any data which, either by itself or with other data held by us or available to us, can be used to identify you. We will talk more about personal information and what we do below.

 

We know your privacy is extremely important to you so we’ve put together measures to ensure that any personal data we obtain from you is processed and maintained in accordance with the data protection laws. This Policy provides you with details of the type of personal information we may hold about you, how we obtain and use any personal information and how we protect your privacy.

 

1.            OBTAINING YOUR PERSONAL INFORMATION

 

The personal information we collect about you may be stored and processed electronically and in hard copy records. If you e‐mail a question to primalneil@gmail.com or register your interest in our product(s) or service(s), then it will be necessary for us to collect and process your personal information about you in order to e‐mail a reply or, respond to you.

 

The categories of your personal information that we may collect are as follows:

 

a.            Directly from you

Personal information we gather will depend on the nature of the services that we are providing and given the open discursive nature of [coaching/transformation] then we expect it to include:

  • Name

  • E-mail address

  • Home address

  • Telephone numbers if provided

  • [Health status]

  • [Information set out on any Client intake form]

  • Bank account details/other payment details

  • Any other information you choose to provide to us, such as if you contact us via email and include additional information about yourself in that message.

 

We are unable to provide you with the service or product you are applying for unless we collect this personal information from you. In cases where the provision of certain information is optional, we will make this clear as part of the application process including if you are seeking your consent to process it (as relevant).

 

b.         Third-Party Referrals

We may receive personal information from third parties so that we can offer our products and/or services to individuals who have been identified as potentially interested in such products and/or services. We are keen to ensure that any personal information received from third parties is accurate and we aim to check the accuracy of such information from time to time when we have contact with you.

 

c.          Web site: How Information is Used

As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about you including:

             •              How you interact with our website, including what pages you visited, when you last logged into your account, and if you open or click on our email newsletters

             •              Information about your computer and internet connection, including your IP address, location, operating system and browser type

We collect this information via Google Analytics and Mailchimp using cookies, and web beacons. And this information helps us to improve our website and to deliver better and more personalised service, including by enabling us to:

             •              Estimate our audience size

             •              Understand how our audience uses our website

             •              Recognise you when you return to our website

The technologies we use for this automatic data collection may include:

 

             •              Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website.

             •              Web beacons. Pages of our the website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to count users who have visited pages, opened an email, and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

 

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.

The Usage Information we collect is used to monitor and improve our website and services.

 

 

2.                USE OF COLLECTED INFORMATION AND THE LEGAL BASIS FOR THIS

The information we collect about you will be recorded electronically and may be used in the following ways:

a.          To provide the services/products to you that you have engaged in and/or to assess whether those services/products are suitable for you. Our legal basis for processing your personal information for this purpose is that it is necessary for our legitimate interests of carrying out our business of providing coaching/consulting and other products and services.  This is also necessary for preparation for entering into a contract with you.

b.          To develop, manage and market products and services to meet your needs, to contact you for products and services that may be of interest, to determine your eligibility for different products and services that you may be interested in. Our legal basis for processing your personal information for this purpose is your consent.

c.          To help us to administer and service your relationship with us. Our legal basis for processing your personal information for this purpose is that it is necessary to perform our contract with you and also for our legitimate interest in order to provide you with the necessary service following your purchase of one of our products.

d.          To contact you in connection with your enquiry, even if you do not proceed to complete an application with us. Our legal basis for processing your personal information for these purposes is that it is necessary for our legitimate interests of servicing requests for information from people who might become customers and of finding out why you decided not to proceed so that we can in the future better our product and service offerings to customers in general.  In the unlikely event that we include marketing information in these calls, we will only do so where we have your consent.

e.          To update our website to better meet our clients’ needs in the future. Our legal basis for processing your personal information for this purpose is that it is necessary for purposes of legitimate interests pursued by us (which are ensuring that the Website is presented as effectively as possible for you).

f.           To notify you about changes to our service. Our legal basis for processing your personal information for this purpose is that it is necessary for our legitimate interests of updating you if there is a change to our service and we need to tell you that because e.g. it might impact a current service/product you have.

g.          To comply with legal and regulatory requirements to which we are subject, to establish and defend legal rights, to prevent, detect and investigate crime and to deal with requests to exercise your rights under data protection law (as relevant).  The legal basis for this is compliance with our legal obligations.

 

3.                SHARING YOUR INFORMATION WITH THIRD PARTIES

 

a.    We may share your personal information with any member of our group of affiliated companies for the reasons set out above who may process your personal information for the purposes described below.

b.            Sometimes (and with your approval where required), we will share your information with carefully selected third parties outside our group. We may do this for the following reasons:

c.             To our agents, staff and approved third parties to carry out services for us (such as providers of legal and professional services (including auditors), debt collection agencies and third parties who send communications on our behalf). Our legal basis for processing your personal information for this purpose is that, in the majority of cases, it is necessary for our legitimate interests (as set out above) and to perform our contract with you (or in order to take steps at your request prior to entering into a contract with you). 

d.            To facilitate the processing and collection of direct debits or other payments due from you under your agreement, we may also share your personal data with third party payment processing service providers. This is processing that is necessary for the performance of the contract we have with you.  

e.             To provide you with information about special promotions and offers as referred to in the “Keeping You Informed” section below. Our legal basis for processing your personal information for this purpose is your consent.

 f.            To protect us, our group of affiliated companies or others. We may share your information with third parties when we believe it is necessary to comply with the law or protect our or another person’s rights, property, or safety. This includes exchanging information with third parties (such as law enforcement agencies and regulatory authorities) to protect against fraud and reduce risks. Our legal basis for processing your personal information for this purpose is that it is necessary for compliance with our legal obligations and in other cases it may be for our legitimate interests of responding to requests from law enforcement agencies.

g.             If there is (or is to be) any change in ownership of our business or assets then we may wish to share your information so that the new (prospective) owners may continue to operate our business effectively and continue to provide services to our customers. This may include new shareholders or any organisation that might take an assignment or transfer of any agreements we have entered into with our customers. Our legal basis for processing your personal information for this purpose is that it is necessary for purposes of legitimate interests pursued by us and/or new (prospective) owners (which are, for new/prospective owners, shareholders and other organisations acquiring our business, to conduct due diligence in order to make a decision around acquiring our business (or a stake in our business).  The purchaser of our business assets may then rely on its own lawful reasons for processing when it has your personal information – you should refer to its privacy notice.

h.            We may share your personal information with other people if you give us consent and this would be our legal basis for that sharing.

i.              We will place appropriate obligations and restrictions on third parties to protect your personal information, in line with our obligations under data protection laws.

 

4.                USE OF YOUR INFORMATION OUTSIDE OF THE UK

 

Some companies within our group of affiliated companies, and sometimes other third parties with whom we share personal information,  are or may be located outside the UK and the EEA (as it is made up from time to time). In addition, some of our service providers may be located outside the UK and the EEA or use data processing locations outside the UK and the EEA. 

 

When we share your personal information with these and certain other third parties, your personal information will be transferred outside of the UK (and in some cases outside of the EEA).  Where adequate protection for your personal information does not exist under applicable laws, steps will be necessary to ensure that appropriate safeguards apply to maintain the same levels of protection as are needed under UK data protection laws.

 

Safeguards include contractual obligations imposed on the recipients of any personal data.  Those obligations require the recipient to protect my personal data to the standard required under UK data protection laws.  Safeguards also include requiring the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing and where the framework is the means of protection for the personal information.  For more information about these appropriate safeguards, and others as may be relevant from time to time, including to obtain a copy of them or to find out where they have been made available, you can contact us using the details below. 

 

5.                METHODS OF CONTACT

Unless you have advised us to the contrary, we may contact you by telephone, SMS, post or e‐mail to send you information communications about your application and the product or service you obtain from us if that application is successful. These are service communications, not marketing. (Please see the ‘Keeping You Informed’ section below regarding how you may be contacted for direct marketing purposes).

 

6.         WHAT CRITERIA DO WE USE TO DETERMINE HOW LONG WE KEEP YOUR PERSONAL INFORMATION

How long we keep your personal information for depends on the basis on which it was provided, generally, however:

a.          We will keep the information that is necessary to enable us to provide you with a service that you have requested for as long as it takes us to provide that service.

b.          If you have asked that we do not use your details for marketing purposes, we may still need to keep them in relation to that purpose to ensure our systems reflect your preferences.

c.    We will keep records so that we can respond to any complaints or disputes that arise and deal with any claims (including protecting or enforcing our legal rights). Otherwise, we will keep the information where appropriate for our legitimate business needs for as long as necessary to do so, such as for the purposes of legal reporting, and auditing.

d.          If you apply for a product or service and are unsuccessful, we will keep your personal information for as long as we reasonably need to in case of questions or queries from you in relation to the application.

We will keep other personal information about you if it is necessary for us to do so to comply with the law or our legal obligations, or where appropriate for legitimate business needs (including the purposes described above).

 

7.                KEEPING YOU INFORMED

From time to time we would like to contact you by SMS, post, email, or telephone, with offers relating to services and/or products of ours which we think you might be interested in.

When you engage with us, you will be asked whether you want to provide your consent to receive marketing communications from us about products and services.  [You will also be asked if you want to receive marketing communications directly from third parties about their own products and services].  If you do want these then you can tick an opt-in box to provide your consent.  This means that your consent will be the lawful reason for all such marketing communications. 

If you do not indicate in the way described above that you want to receive from marketing communications from us, please note that this will not prevent us from being able to provide you with the products or services you are applying for – this is separate to the issue of marketing communications.  You will not receive any marketing from us and we will not share it with anyone else for it to send marketing to you.

If you provide us with your consent, you have the right to withdraw it at any time by contacting primalneil@gmail.com. We will process your request to withdraw consent for marketing communications as promptly as possible, however, this may take up to 5 working days, during which time you may still receive marketing communications from us.  In addition, certain rights under privacy law can be relevant where the processing of your contact details is based on consent such as erasure and portability – please see below.

 

8.                YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION

The rights explained in this paragraph apply to you in relation to the company which is the data controller of your information.  The data controller is the entity which determines the purposes and means of the processing of your personal information.  We are a data controller of your personal information and therefore you are entitled to make requests to us to exercise your rights in relation to your personal information controlled by us.

However, we can only comply with your requests to the extent that we are a data controller of your personal information – if your request relates to any other companies (including affiliated companies within our group), you must make a separate request to them to exercise your rights.

Under data protection laws, you have the right to make the following requests in relation to your personal information.  Please be aware that these rights do not apply in all circumstances.  If you seek to exercise one against us we will explain to you at that stage whether or not the right does apply to you based on the facts. 

  • The right to be informed - including about our processing of your personal data.  That is the purpose of this data privacy policy.

 

  • Access: You have the right of access to your personal information that we hold about you as a data controller (although certain exceptions may apply).  In certain instance, you may be required to pay a reasonable fee based on our administrative costs if requesting further copies. You will need to make a separate request and pay a separate fee for each company within the group of affiliated companies whose records you wish to access.  This right will enable you to obtain confirmation that your personal data is being processed, to obtain access to it, and to obtain other supplementary information about how it is processed.  In this way, you can be aware of and you can verify the lawfulness of the processing of your personal data.

 

  • Rectification:  You have the right to request that we rectify any inaccurate personal information about you (we also require you to inform us if your personal data is inaccurate or out of data – see below).  This includes the right to have any incomplete personal data completed (taking into account the purposes of the processing), including by means of providing a supplementary statement;

 

  • Erasure (‘right to be forgotten’):  In certain circumstances, you have the right to request that we erase your personal data.  This right is not absolute – it applies only in particular circumstances and where it does not apply any request for erasure will be rejected.  Circumstances when it might apply include where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed if the processing is based on consent which you then withdraw when there is no overriding legitimate interest for continuing the processing, if the personal data is unlawfully processed, or if the personal data has to be erased to comply with a legal obligation.  Requests for erasure will be refused where that is lawful and permitted under data protection law for instance where the personal data has to be retained to comply with legal obligations or to exercise or defend legal claims;

 

  • Restriction; In certain circumstances, you have the right to request that we restrict our processing of your personal information, for instance where you contest it as being inaccurate (until the accuracy is verified); where you consider that the processing is unlawful and where this the case; and where you request that our use of it is restricted; or where we no longer need the personal data;

 

  • Data portability:  You have the right to request that we provide you with a copy, in a machine-readable and portable format, of the personal information that you have provided to us, and to request that we transmit it directly to another data controller. This right is only relevant where we are processing personal data based on consent or a contract and by automated means; this right is different from the right of access (see above) and the types of data you can obtain under the two separate rights may be different; you are not able to obtain through the data portability right all of the personal data that you can obtain through the right of access;

 

  • Right to object:  in certain circumstances, you may have the right to object to our processing of your personal information.  This right allows individuals in certain circumstances to object to processing based on legitimate interests, direct marketing (including profiling) and processing for purposes of statistics.  However, in such a case we may be able to demonstrate that the processing is required on compelling legitimate grounds or for the establishment, exercise or defence of legal claims;

 

  • Rights in relation to some automated decision making about you including profiling (as relevant) if this has a legal or other significant impacts on you as an individual.  This right allows individuals in certain circumstances to access certain safeguards against the risk that a potentially damaging decision is taken without human intervention.

 

  • Please note that where we process your information for direct marketing purposes, you always have the right to object to that processing.  Furthermore, where we are processing your personal information based on your consent, you have the right to withdraw your consent to the processing at any time.  If you do this and if there is no alternative lawful reason which justifies our processing of your personal information for a particular purpose, this may affect what we can do for you.

You have the right to complain to the Information Commissioner’s Office at any time (see below for more details).

9.              UPDATE YOUR DETAILS/PREFERENCES

9.1            If any data or information we hold about you is inaccurate or out of date then please let us know and this will be corrected where appropriate. Please see above for more details about the right to rectification. 

9.2            To exercise your rights as described in section 9, please contact us as set out below.

10.              SECURITY AND CONFIDENTIALITY

10.1            Appreciating that both privacy and security of your information is of the utmost importance, we have implemented technology and security policies, rules and measures to protect the personal information we hold about you.

10.2            We take the steps required by UK data protection law to protect your personal information. However, please be aware that there are inherent security risks of providing information and dealing online over the internet and we cannot, therefore, guarantee the security of any data disclosed online, particularly during transmission from you to us. We ask that you do not provide us with any sensitive personal information online (please see the ‘Sensitive Information’ Section below) unless we specifically ask for this.

10.3                    To help protect your personal information, we take steps where possible to anonymise your personal information where it is not necessary for the information to be identifiable for the purposes of the processing.

 

11.              SPECIAL CATEGORIES OF PERSONAL INFORMATION

Information about you which is considered special categories of (or ‘sensitive’) personal information under the data protection legislation, includes information about your medical or health conditions, racial or ethnic origin, genetic data, biometric data (for the purpose of uniquely identifying you), political opinions or trade union membership, religious or philosophical beliefs, sex life and sexual orientation. If we need to process special categories of personal information about you, you will be notified of such processing and asked to specifically agree to the use of such information as appropriate. Otherwise, we ask that you do not provide us with such information where we do not request it or where it is not pertinent to the services provided.

 

12.              [RECORDING][COACHING] CALLS

If you agree we may record your call. These recordings are used for the provision of the services, training and certification requirements (for coaches in training for example).  We may also use them for quality control purposes to ensure that we continuously monitor and improve our client service standards.

 

13.              CHANGES TO THIS PRIVACY POLICY

We may amend this privacy policy from time to time. This privacy policy was last updated on 12.08.2020.

 

14.              CONTACT DETAILS

Should you have any queries or require any information about this privacy policy then these should be directed to:

•                    By e‐mail or

•                    By post

15.       COMPLAINTS

If you have any complaints about our processing of your personal information, we encourage you to contact us initially so we can seek to discuss the complaint with you.

 

You have the right to lodge a complaint about our processing of your personal information with the Information Commissioner’s Office (https://ico.org.uk/) who is the supervisory authority who regulates our processing of your personal information in compliance with data protection laws.